How important is customer service to you? Very important, right? Of course it’s important! Happy customers make referrals. Happy customers come back again and again. Happy customers are profitable.
With this in mind I have compiled some of my favorite articles and quotes about customer service from my all time favorite place to get inspired about customer service – HelpScout. Because it is now officially only days away from “Customer Service” month, I would like to enlist your help in creating the best possible customer service experience for your customers. Can I count on your help?
“It is 6-7 times more expensive to acquire a new customer than it is to keep a current one.” – White House Office of Consumer Affairs.
15 Customer Service Skills that Every Employee Needs
When hiring or training a member of your support team, be sure to test for these universal skills in order to set them up for success. Luckily, there are a few universal skills that every support member can master that will drastically improve their interactions with customers. Read more.
“Your call is important to us. Please continue to hold.”
25 Proven Ways to Acquire More Happy Customers
You are in the people business no matter what you’re selling. These 25 research-driven insights not only work, but will make your customers happy. HelpScout has done a great deal of research to uncover and deliver these 25 proven methods for acquiring more happy customers. Read more.
“A typical business hears from 4% of its dissatisfied customers.” – Understanding Customers by Ruby Newell-Legner
15 Customer Loyalty Strategies that Work
If customers don’t enjoy your selling process, they’ll likely never do business with you again. Thus, selling to customers the “correct” way is an integral part of creating customer loyalty. If you integrate these methods to your custom loyalty program, you will reap the benefits. Read more.
“Well done is better than well said.” – Benjamin Franklin